Questions we get asked most

Delivery is free anywhere in Malta and Gozo, on every order, with no minimum spend.

Orders are prepared within one to two working days. Malta deliveries usually arrive in one to three working days and Gozo in two to four. We contact you to agree a day that suits you.

Not at the moment. We deliver within Malta and Gozo only, so we can keep delivery free and handle it ourselves.

Where an item is on a pre-stock offer, the expected arrival window is shown on the product page before you order, and we keep you updated by email.

You can pay securely by card at checkout.

Yes — as long as it has not gone out for delivery. Write to us as soon as you can and we will change or cancel it for you.

When you buy the 2-pack or 3-pack of PUREDRUM washing machine tablets, a pack of bottle cleaning tablets is added free of charge. The discount applies automatically, so there is no code to enter. The single pack does not include the free gift.

You have 30 days from delivery to return an unused item in its original packaging. Write to us first and we will arrange the collection or drop-off, then refund you once it is back with us.

Yes, it comes with a 3-year warranty. If it arrives damaged or stops working as it should, send us a photo and a short note and we will repair, replace or refund it.

It is built for a normal household load — the full details, dimensions and hanging space are listed on the Żiemel product page.

One tablet per cleaning cycle, run on an empty drum. The pack sizes are framed by how many months of use they cover, so you can pick the supply that suits your household.

Yes — they are made for reusable bottles, flasks and containers. Drop a tablet in, fill with water, leave it to work and rinse.